Last updated: January 2026

This Privacy Policy applies to personal data we collect when you visit our website, interact with us as a prospective customer, or use our services.

This Privacy Policy does not apply if you use Guided Energy's platform to process personal data in the context of your business activities. In that case, you are the data controller for that data, and Guided Energy is the data processor processing data on your behalf. Our Data Processing Addendum (DPA) governs how we process your customer data in that context.

Who Collects your data?

Voltify (Guided Energy), S.A.S. is a French company registered under company number 949180913, with registered offices at 72 Rue de la Folie-Mericourt, 75011 Paris, France.

Guided Energy provides a proprietary software-as-a-service platform with artificial intelligence-driven automation solutions for businesses in the logistics and freight sector.

For data protection inquiries, you may contact our Chief Technology Officer at [email protected].

What data do we collect?

When do we collect this data?

When you express interest in using or procuring Guided Energy’s services

For users of our platform

For the execution and administration of our contractual relationships, as well as for the creation and maintenance of user accounts on our platform

Category of personal data

Prospect contact and account data, such as:

• Full name
• Email
• Phone number
• Company

Platform user data:

• Login Details: ****Username and email address used to access the platform.
• Platform Interactions**:** Data generated through your use of the platform, including any emails processed on behalf of the customer and metadata from interactions such as calls (e.g., date, time, duration, and outcome).

Account administration data includes contact, account and platform user data (as above)

Why do we use your personal data?

We use your personal data for the following purposes:

• Service Provision: To provide, operate, and maintain our platform and services, including debugging the platform in case of issues or improving existing features.
• Account Management: To create and maintain user accounts and manage our contractual relationships as well as deliver customer support.
• Analytics and Improvement: To analyse aggregated, non-identifiable data to improve our products and services. We do not use personal data to train large language models or artificial intelligence models.
• Sales and Business Development: To contact prospective customers about our services and respond to inquiries.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

How long do we keep your personal data?

We store your personal data only as long as needed for the purposes described in Section 4 of this Privacy Policy. Below are our retention periods: